The Utilities Business Office is now open by appointment only. Please call us at (978) 356-6635 to schedule an appointment before visiting the office. Customers are encouraged to pay their bills online through their bank’s Bill Pay feature or our UniPay service, or to use the provided return envelope to mail a check to our automated processing facility. At this time, we are not accepting cash for Utility Bill Payments.
Initial PFAS testing was completed in November 2020, with confirmatory testing completed in December 2020. Although some levels of PFAS were detected in our water sources, all test results were compliant with the state regulations. Additional Info...
Due to early signs of drought conditions, including lack of precipitation and reduced stream flow in the Ipswich River, and to ensure water availability to conduct essential hydrant flushing, the Water Department is imposing voluntary water restrictions. Additional Info...
Visit the Ipswich Electric Light Department page to learn about electric generation and distribution in Ipswich. Find information about rates, service requirements, and incentives available for energy efficiency, renewable energy, and electric vehicles.
Visit the Ipswich Wastewater Department page to learn about the sewer collection system and treatment process that handles the wastewater generated by its customers. View information on rates and tips to properly handle fats, oils and grease (FOG).
Visit the Ipswich Water Department page to learn more about the Ipswich water system, created in 1894. Find information about rates, water quality and the 93 mile distribution system.